At HED Cycling Products, we are continuing to monitor the state of the global pandemic. With increased precautions, we are continuing to produce and ship our wheels directly to you, anywhere in the world, from our headquarters in Minnesota.
The silver lining of 2020 is people are riding! We’ve seen more people become interested in the sport of cycling this year than in previous years – we’ve seen people begin totally new pursuits. With this booming interest in cycling has come increased demand for our products; and COVID-19 has required that we take additional precautions to ensure the health and safety of HED Cycling staff. As inventory and operations are adjusted, there may be delays in shipping.
If there’s one thing athletes understand best, it’s that change happens. And the best way to deal with change is to adapt, improvise, and overcome. We’re all in this together. At HED, we’re committed to creating solutions, getting you where you want to go. Faster.
As always, Keep Up the Pursuit.
Shipping & Delivery
Due to increased demand and operational adjustments, certain wheel models are currently experiencing order delays of 3 – 4 weeks. We are working closely with our industry partners and shipping carriers to monitor services. If you have specific questions about an order you’ve placed, please review your order status with the provided carrier tracking number and follow up with us.
As we continue to progress through the current pandemic, we will continue to update this page.
Contact & Questions
We’re here to answer your questions. If you have any questions about your order, or anything related to HED Cycling Products, the best way to reach us is through our on-site chat function or contact form. Due to increased contact volume, phone availability is limited. Our team is available within standard work hours, Monday through Friday, 9:00 a.m. to 5:00 p.m. CST.