THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE.
THE LIMITED WARRANTY CAN ALSO BE FOUND ONLINE AT WWW.HEDCYCLING.COM/WARRANTIES
[OR/AND] IN THE DOCUMENTATION WE PROVIDE WITH THE PRODUCT.
WE WARRANT THAT DURING WARRANTY PERIOD AS NOTED BELOW, ALL HED ASSEMBLED WHEELS
AND THEIR ACCESSORIES WILL BE FREE FROM DEFECTS IN MATERIALS AND WORKMANSHIP.
WE LIMIT THE DURATION AND REMEDIES OF ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY.
SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
OUR RESPONSIBILITY FOR DEFECTIVE GOODS IS LIMITED TO REPAIR OR REPLACEMENT AS DESCRIBED BELOW IN THIS WARRANTY STATEMENT.
We extend this limited warranty only to the consumer who originally purchased the product ("you"). It does not extend to any subsequent owner or other transferee of the product.
This limited warranty covers defects in materials and workmanship of the HED Cycling wheels and rims (the "product") for the Warranty Period as defined below.
This limited warranty does not cover any damage due to: (a) transportation; (b) storage; (c) improper use outside ASTM riding guidelines; (d) installation of components, parts or accessories not originally intended for use or compatible with HED products; (e) failure to follow the product instructions or to perform any preventive maintenance; (f) product modifications; (g) unauthorized repair; (h) normal wear and tear; (i) HED products purchased from unauthorized dealers, including but not limited to third-party interest sites (e.g. Amazon, eBay), or (j) external causes such as accidents, abuse, or other actions or events beyond our reasonable control. Wheels built by consumer with Hed components are void of warranty except for the specific Hed components. Check with Hed dealer for any additional warranty for non-Hed build wheels.
This limited warranty starts on the date of your purchase and lasts for five (5) years (the "Warranty Period"). The Warranty Period is not extended if we repair or replace the product. We may change the availability of this limited warranty at our discretion, but any changes will not be retroactive.
With respect to any defective product during the Warranty Period, we will, in our sole discretion, repair or replace such product (or the defective part) free of charge. We will also pay for shipping and handling fees to return the repaired or replacement product to you if we elect to repair or replace the defective product.
To obtain warranty service, you must call 1-888-246-3639 or email our Customer Service Department at firstname.lastname@example.org during the Warranty Period to obtain a Defective Merchandise Authorization ("DMA") number. No warranty service will be provided without a DMA number.
THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR ENTIRE LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. OUR LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT, NOR SHALL WE UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.Warranty & Repair Request Form